Maybe that's why over half of American adult workers are reportedly unhappy at their jobs. "People who exercise judgment," notes Schwartz, "do much better work and are much more satisfied."įor that reason it's a shame, he says, that so many employers are reluctant to give up control. What's more, they reduce status barriers, promote trust and train employees extensively. Pfeffer argues that CEOs of the highest-performing companies direct focus on performance, rather than pay. The 2016 Workforce Purpose Index found that employees with a sense of purpose outperform others, are more productive and are more inclined to stay late at the office.Īnd Schwartz cites Stanford Graduate School of Business professor Jeffrey Pfeffer, who endorses this concept in his book, " The Human Equation: Building Profits by Putting People First." There's no shortage of evidence to support the claim. If you're a doctor, your aim should be to prevent suffering and cure disease." If you're a teacher, your aim should be to educate and inspire your students. "If you're a financial advisor," he says, "your aim should be to serve your clients. So, what then do you work for if not a reward like a paycheck or a promotion? According to Schwartz, you should work to fulfill your purpose, whatever that may be. "You can never create incentives so that what's in your best interest is also in everybody else's best interest," he says. Such a reliance, says Schwartz, "undermines people's desire to do the right thing." When, instead, employees mindlessly follow orders, they rely on incentives. These are demonstrations of practical wisdom, he says: The janitors knew what was right and acted on it. Jones was out of his bed getting a little exercise, trying to build up his strength, walking slowly up and down the hall." And there was Charlene, who "didn't vacuum the visitor's lounge because there were some family members who were there all day, every day who, at this moment, happened to be taking a nap." Schwartz introduces Mike, who "stopped mopping the floor because Mr.
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